Knowledge Base/Slacker Radio Online/Slacker Website

Slacker Refund and Returns Policy

Rome E.
posted this on January 4, 2013, 13:44


Products sold and fulfilled by Slacker that are returned within 30 days of ship date and packed in the original, unmarked packaging, including any accessories, manuals, documentation and registration that shipped with the product, shall be entitled to a full refund less shipping and handling charges. Slacker recommends that you use a carrier that offers shipment tracking for all returns and insure your package for safe return to Slacker so that you are completely protected if the shipment is lost or damaged in transit.

NOTE: Slacker will assess a 10% restocking fee for any product that is received without the original, unmarked packaging or any accessories, manuals, documentation and registration that shipped with the product. If you choose not to use a carrier that offers tracking or insure for the full value of the product, you will be responsible for any loss or damage to the product during shipping. Slacker does not permit the return of or offer refunds for any product or device that is abused, missing the original UPC code, is an electronic software download or custom configured to your specifications*.

* The preloading of stations by Slacker is not considered custom configuration.

Rebate Policy and Promotional Items

Any product that was purchased when a mail-in rebate or coupon was available on the purchase is subject to having the amount of the rebate or coupon deducted from the refund amount. Unless noted otherwise, all rebates are limited to one per product, per household or address. Any product that is returned without a promotional item(s) included in the original transaction will have the value of the promotional item deducted from the refund amount.


For full details on Slacker’s limited warranty (including exclusions and limitations), please see Slacker Warranty Information.

Radio Subscriptions

Refunds are not available for monthly subscriptions, but subscriptions may be canceled at any time. Once canceled, you will have access to your subscription through the end of the subscribed month, at which point you will no longer be billed.

Gift Certificates

Slacker Gift Certificates are non-refundable. Once a Slacker Gift Certificate has been applied to an account, it can not be transferred to a different account.

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